Terms and Conditions - Laptop Screen Man

Terms and Conditions

Purchase of goods and services from “Combined Technology Company Pty Ltd” (herein referred to as CTC) is subject to the following terms and conditions. Unless otherwise agreed by us in writing, these Conditions apply to every supply of goods and provision of services by us to you and cannot be varied, amended or supplemented by any other terms or conditions without our prior written consent. By purchasing or receiving goods or services from CTC, you accept the following Terms and Conditions:

QUOTATIONS

Any verbal quote given by CTC is given as a guide based on the limited information given by a customer and are subject to change at any time. A verbal quote is intended to give the customer an estimate of the price, and is not an assurance that the product or service will be sold at that price. CTG will attempt to inform their customers of all possible price options based on the information provided by the customer.
Any written quote given by CTC is a guarantee that the product or service will be provided at that price. Any written quote is valid for a period of 10 days, after which the price may be subject to change at any time.

WARRANTY (BACK TO BASE)

All warranty claims should be returned to CTC within warranty, claims that are not returned within warranty period will not be served.
CTC offers a 6 month warranty for all new screens we install, however any fault deemed to misuse by the user will not be covered by this warranty (this misuse includes; accidents or misuse by anyone other than us, alteration or modification of goods by anyone other than us, power surge or failure, acts of Gods or acts outside our reasonable control or normal wear and tear).
For other goods, including, but not limited to hardware; such as motherboards, dc jacks and so forth, warranties will be offered for no more than 90 days.

RETURNS

All sales are considered to be final, unless otherwise agreed in writing by an authorized representative of CTC. CTC will supply certain Products on a ‘No Returns Basis’. The expression ‘No Returns Basis’ means that CTC will not accept returns unless required under law or by agreement. To the extent permitted by law, CTC reserves the right to apply the No Returns Basis policy to all promotional or sale product(s) as it deems necessary. Product supplied on a “No Return” Basis cannot be returned to CTC unless the product is faulty or incorrectly supplied and is within the warranty period provided by CTC or imposed by statute. Compatible screens may be supplied where the original part is unavailable.
All returned goods will have a 20% restocking fee applied. The items must be returned in the same condition they were received and the “Void if Removed” stickers must still be in tact.

LIABILITY

CTC, it’s employees, agents and subcontractors will in no way be liable to the customer or any third party for accidental, consequential or indirect damages resulting from the provision of the services. This includes, but is not limited to:

(a) Damage to hardware

(b) Corruption or damage to software

(d) Any damages related to downtime, interruption of business services, loss of profit or damage to goodwill.

PAYMENT

Payment for CTC goods or services must be made by cash, bank transfer, direct deposit, cheque (for pre-approved customers), Paypal or credit card. Payments must be made directly upon completion of work, or at the time requested by CTC, and goods will not be released until such payments have been received. Credit card payments will attract a Merchant Service Fee (MSF) of 1.65% for Visa or MasterCard and 2% for American Express. Paypal will attract a Merchant Service Fee (MSF) of 4%.

The payment application form for credit cards is managed and maintained by Bankwest, Eway and First Data. Any and all data collected by these financial institutions is governed by the privacy policy of Bankwest, Eway and First Data and not CTC, CTC does not store any credit card information. All transactions are in Australian Dollars (AUD, $AU)

CTC may vary it’s prices for goods and services without giving notice to the customer.

All prices are GST inclusive unless otherwise advised.

Payment Default

If you default in the payment by the due date of any amount payable to us, then all money which is then due as well as all monies that are payable by you to us at a later date on any account, shall be due and payable immediately without the requirement of any notice to you, and we may, without prejudice to any other right or remedy available to us:-

(a) charge you interest on any sum due at the rate of 2% above the corporate reference rate of our principal banker. This interest shall be calculated daily and compounded every 30 days for the period from the due date until the date of payment in full; and

(b) charge you for all expenses and costs (including debt collection commission and fees, legal costs on a full indemnity basis and dishonored cheque fees) suffered or incurred by us resulting from the default, including taking whatever action we deem appropriate to recover any amounts due (which, for the avoidance of doubt, shall include engaging Dun & Bradstreet or other debt collection agency to seek to recover the amounts due); and

(c) cease or suspend for such period as we think fit, supply of any further goods or services to you; and dispose of property after 120 days, for example.

FAILURE TO COLLECT GOODS

As stipulated in the Uncollected Goods Act 1995, CTC reserves the right to dispose of uncollected goods within allocated time frames:

If the total value of uncollected goods is less than $100; CTC will provide a written notice it intends to dispose of the goods. If 28 days pass after that notice and the goods remain uncollected, CTC may dispose of the goods in any manner considered appropriate.
If the total value of uncollected goods is between $100 and $500; CTC will provide a written notice that it intends to dispose of the goods. If the goods remain uncollected after 3 months of that notice, CTG reserves the right to dispose of them by public auction or by private sale for a fair value.
If the value of uncollected goods is between $500 and $5000 and CTC provides written notice to the owner and the good remain uncollected for six months, CTC must publish a notice in a newspaper 28 days before the goods are disposed, if they are still uncollected, CTC can dispose of the good via public auction.

PERFORMANCE OF CONTRACT

Any period or date for delivery of goods or provision of services stated by us is intended as an estimate only and is not a contractual commitment. We will use our reasonable endeavors to meet any estimated dates for delivery of the goods or completion of the services.

SERVICE GUARANTEE

If we cannot fix or diagnose your problem, we will not charge you for those services in respect of that problem (Service Guarantee). In some cases, the solution may be that you need to upgrade or replace your software or hardware. In cases like this you will be informed and issued an updated quote/estimate if applicable.If we advise you to do so and you choose not to upgrade or replace your software or hardware, you acknowledge that we have met our commitment to you by providing you with a solution to your problem, whether or not you choose to implement that solution.
We stand behind our service. If you notify us of a problem with the services you were provided, and our diagnosis of the problem indicates that our services were not performed satisfactorily, we will work to provide a solution to your problem quickly and at no additional cost to you.
You acknowledge that computers are complicated and sometimes problems are more deeply rooted or complicated than initially diagnosed. You also acknowledge that a problem which occurs with your computer after our visit may be unrelated to the work we performed for you and is therefore outside the scope of our Service Guarantee.
You acknowledge that any equipment presented for repair may have pre-existing damage or other problems, and that CTC cannot, due to such pre-existing damage, assume responsibility for such damage or further problems resulting therefrom.

SOFTWARE COPYRIGHT

CTC will not be responsible to the Customer or any third party for any breach of any software licence in respect of software provided to CTC by the Customer to be installed on a Customer’s computer.
The Customer warrants that it has a valid licence in respect of such software and shall indemnify CTC against any loss, damage, costs, harm or other expense whatsoever arising either directly or indirectly as a result of CTC installing software at the request of the Customer.

This Agreement is governed by and must be construed according to the law applying in New South Wales. The Parties hereby irrevocably submit to the jurisdiction of the courts of New South Wales.