Frequently Asked Questions

It depends on your exact model. As a rough guide, standard screens are typically around $250–$350 and touchscreens usually $350–$500, while OLED, high-refresh gaming and MacBook screens cost more. Send us your model and we'll give you an exact price.

Fill in our free quote form with your laptop's full model number (usually on a sticker underneath) or a clear photo of that sticker. A photo of the damage helps too. We'll come back to you with a free, no-obligation quote, usually the same day. Not sure where to look? Here's how to find your laptop model number.

Your quote covers the new screen, professional installation, and free pick-up and return anywhere in Australia. No hidden extras.

Quotes are valid for 14 days, but we're often happy to honour them for longer. Just reply to your quote email and we'll confirm.

We keep our pricing competitive for everyone, so we don't offer student discounts. If you've got several laptops to repair at once, ask us about multi-unit pricing.

Most repairs need nothing upfront. If your screen is a special-order part from overseas, we usually ask for a 50% deposit to secure it.

For screens in stock, it's typically around 3–4 working days door to door. We recommend allowing up to a week to be safe.

Some screens need to be ordered from overseas, which usually takes around 10–14 days. We'll always let you know upfront in your quote.

They're our best estimate. Occasionally delays happen that are outside our control, and we'll keep you updated if anything changes.

We service all of Australia. Once you accept your quote, we arrange a courier to pick up your laptop and email you a shipping label with simple packing instructions. All you need is a box and a printer for the label.

No, just the laptop itself. Please leave the charger and any accessories at home.

Yes, your laptop is covered for loss or damage in transit, up to $3,000 or the replacement value of your laptop. The cover doesn't include your data, so please back up before sending. We'll email you a tracking number when it's on its way back to you.

Yes, no problem. Just let us know before it's sent back.

Drop-off may be available in some areas by appointment. Get in touch and we'll let you know what's possible.

We service customers Australia-wide. Where your repair is carried out depends on parts stock and technician availability, so your laptop is always matched with the fastest option.

A screen replacement doesn't involve your storage or software. We're only working on the display, and we never wipe or reset your laptop. That said, we can't guarantee your data, as unexpected things can happen to any device, so please back up before sending it in.

No, never. Resetting or reinstalling Windows or macOS isn't part of a screen repair.

No. We can test most screens without logging in. For touchscreens and cameras, a temporary PIN helps us test everything fully. If you're happy to share one, text it to us rather than emailing it, and change it once your laptop's home.

Yes, always. A screen repair doesn't touch your data, but things outside anyone's control, like fire or flood, can happen to any device, and our transit cover doesn't include data. A quick backup before sending gives you complete peace of mind.

If we find any extra damage, like a cracked lid, hinge or display cable, we'll contact you with options and a price before doing anything outside your quote.

We specialise in screens, so we don't repair things like USB ports, motherboards or keyboards. We can often quote on screen-related parts such as lids, hinges, bezels and display cables.

We'll tell you upfront. Depending on the model, we may be able to order one in from overseas or offer a suitable alternative.

If we can't fix it, we return it to you under our no fix, no fee policy. If it can be fixed but the price is different from your original quote, we'll always contact you for your approval first. If you decide not to go ahead at that point, we charge a return and bench fee, usually around $110–$150. We keep it as low as we can.

Your new screen comes with a 1–3 year warranty against defects, depending on the screen manufacturer, and our workmanship is guaranteed. Some manufacturers offer a shorter period, so we'll always confirm your exact warranty at the time of purchase.

It covers defects in the screen, like lines, pixel faults or the screen stopping working. It doesn't cover new physical damage such as a drop or crack, which is usually an insurance matter. If it does happen, contact us and we'll look after you on price.

Most repairs use genuine parts from your laptop's brand. For some models we can also offer a quality compatible option at a lower price. Either way, we match your resolution, refresh rate and touch features.

In most cases, no. Our screen repair shouldn't affect your laptop's manufacturer warranty.

All the major brands, including Apple MacBook, Acer, Asus, Alienware, Chromebook, Dell, HP, Lenovo, Gigabyte, Microsoft Surface, Metabox, MSI, Panasonic Toughbook, Kogan and Toshiba. See all the brands we repair.

Yes. Some colours and models need parts ordered in, which can take a little longer. We'll let you know in your quote. More on our MacBook screen repairs.

Yes. Send us your model and we'll quote it for you. More on Microsoft Surface screen replacements.

Yes. Touchscreens are usually a bonded glass-and-panel unit, which is why they cost a bit more, and we fully test the touch function after fitting. More on touch screen replacement.

Yes, including MSI, Alienware, Asus ROG/TUF, Acer Predator/Nitro, Lenovo Legion and Gigabyte Aorus. We match high-refresh panels to your exact model.

Yes. OLED panels are very thin and fragile, so they're definitely not a DIY job and tend to cost a little more.

For some models we offer a supply-only option at a lower price. Ask us when you request your quote.

Nothing upfront for most repairs. We invoice you once the repair is done, and your laptop is sent back as soon as payment is received.

PayID (our preferred method), bank transfer, or card via a secure payment link. There are no surcharges on any payment method, though we do lean towards PayID and bank transfer as they're the simplest for everyone.

Yes. We can provide an assessment report for your insurer, usually from photos and your serial number. If you go ahead with the repair, the report fee is credited back to you.

Yes. We can add purchase order numbers to invoices, provide PDF quotes for approval, and offer account options for schools and approved organisations.

Yes. We handle multiple laptops for businesses and schools, and offer trade pricing for computer shops and IT providers. Just ask.